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Few mishaps will ruin a trip faster than lost luggage. In this age of increased security, increased frustration among airline employees and stricter regulations about carry-on luggage, travelers are finding it more and more important to make certain their luggage arrives to their destination, and then back home, when they do.
A traveler should first determine which bags he wants to check and what he will carry on the plane. Carry-on luggage should have a minimum of two changes of clothing, underwear, personal toiletries and any prescription medication or medical supplies, such as insulin syringes and alcohol swabs. The traveler should carry either a copy of a prescription for these items, or a letter from his physician, stating the need for them. Carry-on luggage should also have all identification and travel documents. Copies of these can be placed in the checked bags.
Baggage identification should be placed inside the bags, as well as outside. Many airlines offer adhesive labels for the inside of the bag, and a traveler should get these in advance, if possible. Otherwise, the traveler can buy adhesive labels. He should also get the luggage tags provided by the airline and should affix them to the handles of his bags. Both sets of tags should include the following information: name, address, country, home and business phone numbers, cellular phone number, e-mail address and a fax number, if available. The inside tag should also include the airline, flight numbers, times and dates.
Whether the traveler is checking bags through an e-kiosk or with a ticket agent at the counter, he should pay attention to the baggage labels that are being placed on his luggage. It is always a good idea to know the three-letter IATA code for the destination airport, as well as for the home airport. When the agent places the labels on the luggage, the traveler should look closely to make sure the IATA destination code on the bags matches the airport he is actually flying into. If it does not, he should stop the agent and ask why.
If checking in through an e-kiosk, the traveler has a bit more control over the baggage labeling process. The kiosk will usually print out the baggage labels, and the traveler should examine these carefully to make certain the IATA codes match. Then, he can put them on the baggage handles himself, knowing his luggage is properly marked. In both cases, if the luggage tag barcodes need to be scanned into a reader, the traveler should make certain this is done before he loses sight of his luggage.
A conscientious traveler will also write out a complete description of his luggage. Many of us can say we have a black roll-along suitcase, but that¡¯s about it. The traveler should write down what kind of suitcase he has, approximate dimensions, manufacturer, and any special features about the luggage. He might also want to make a brief packing list, including any items of value and their approximate worth, as well as any distinctive items that will help identify the luggage as his. He should carry the packing list and luggage description with him in the carry-on luggage, as well as leaving a copy at home.
If the unthinkable does happen, and the bags do not arrive with the traveler, then he should immediately consult an airline representative about the missing bags. In most cases, the bags were simply placed on a later flight and will arrive at the airport later in the day. However, the traveler should be well aware of the airline¡¯s policy on missing baggage, as well as their replacement policies. In any case, when he approaches the agent, he should be courteous, calm and respectful, even if he feels like running down the concourse, screaming like a maniac. It is really amazing how far courtesy and respect will carry a traveler in these situations. He can, if in doubt, call the airline¡¯s toll-free number and check with them on their lost baggage policies.
The traveler should give the agent complete contact information, including the hotel where he is staying. This is where having that description of the luggage and a packing list comes in handy. A traveler who can fully describe his luggage to an airline agent has a much better chance of getting it back. But there is no overstating the fact that being calm and respectful to everyone he has to deal with will dramatically increase the airline agent¡¯s diligence in locating the luggage and getting it to the traveler. Sometimes the US Embassy or consulate can assist a traveler with these details if traveling overseas.
In any case, fully marking bags with all pertinent contact information and making certain all IATA codes on the luggage match will reduce the chances of lost luggage. If it is lost, having a description of the bags, a packing list and a good attitude will increase the chances of it being found. |
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